Accessibility Statement

1. Our Accessibility Standards

We strive to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, with several design choices that meet or exceed AAA requirements. WCAG is the internationally recognized standard for web accessibility, developed by the World Wide Web Consortium (W3C).

We also design with the requirements of the Americans with Disabilities Act (ADA) in mind, which applies to commercial websites and digital services.

2. What We Have Done

We have taken the following specific measures to ensure accessibility across our website and service:

2.1 Visual Design and Readability

• Large base font size (17px). Our base text size exceeds the standard 16px default, improving legibility for users with age-related vision changes such as presbyopia or early cataracts.
• Generous line spacing (1.7). Our body text uses a line-height of 1.7, which exceeds the WCAG AAA recommendation of 1.5, reducing visual crowding and making text easier to track across lines.
• High-contrast text. Our primary text color (#2d2a26, warm near-black) against our page background (#faf8f5, warm cream) provides a contrast ratio that meets WCAG AAA standards for normal text.
• Warm, low-glare backgrounds. We use a warm cream background instead of pure white to reduce eye strain during extended reading, which particularly benefits users sensitive to bright screens.
• Humanist typeface. We use Plus Jakarta Sans, a humanist sans-serif with open, rounded letterforms that are easier to distinguish than geometric alternatives, especially for users with dyslexia or low vision.
• No reliance on color alone. Status indicators, alerts, and interactive states always pair color with text labels or icons, so information is conveyed through multiple channels.

2.2 Navigation and Interaction

• Keyboard navigation. All interactive elements on our website (links, buttons, forms, and navigation) are fully accessible via keyboard. You can navigate the site using Tab, Shift+Tab, Enter, and Escape keys without requiring a mouse.
• Visible focus indicators. When navigating with a keyboard, focused elements display a prominent 3-pixel outline in our primary color with a 2-pixel offset, making it easy to see where you are on the page.
• Large touch targets (48px minimum). All buttons and interactive elements meet or exceed the 48-pixel minimum touch target size recommended by WCAG, accommodating users with reduced dexterity or motor control.
• Simple, visible navigation. Our navigation menu avoids hidden "hamburger" patterns in favor of visible links that remain accessible at all screen sizes. The most important links (Plans, How It Works, FAQ) are always visible.
• Tap-to-call phone number. Our phone number is displayed prominently and linked as a tel: link, allowing mobile users to start a call with a single tap.

2.3 Content and Structure

• Semantic HTML. Our pages use proper heading hierarchy (h1 through h3), landmark regions (header, main, footer, nav), and semantic elements to support screen readers and other assistive technologies.
• Descriptive link text. Links use descriptive text that makes sense when read out of context, rather than generic phrases like "click here."
• Form labels. All form inputs have associated labels so that screen readers can identify the purpose of each field.
• Toast notifications. Our notification system uses an aria-live="polite" region so that screen reader users are informed of status messages without interrupting their current task.
• Plain language. All content is written in clear, straightforward language that avoids jargon. Our primary audience is adults aged 55 to 75, and readability is a core design principle.

2.4 Responsive Design

• Mobile-first responsive layout. Our website adapts to all screen sizes, from mobile phones to large desktop monitors, without loss of content or functionality.
• Text resizing support. All text is sized using relative units (rem), so the site scales correctly when users adjust their browser's default font size or zoom level, up to 200% zoom without horizontal scrolling.
• Flexible layouts. Page layouts reflow gracefully at all viewport widths, preventing content from being clipped or requiring side-scrolling.

2.5 The Phone Service Itself

• No screen required. The core DialAnytime experience is a phone call. You do not need to use a computer, smartphone app, or any visual interface to access the AI assistant. Pick up any phone, dial the number, and speak.
• Voice-first interaction. The AI assistant communicates entirely through speech, making it accessible to users who cannot read a screen or prefer auditory information.

3. Known Limitations

We are committed to transparency about areas where we are still working to improve accessibility:

• Voice-only AI interaction. The AI assistant is currently available only through voice calls. We do not yet offer a text-based alternative (such as chat or TTY/TDD support) for users who are deaf or hard of hearing. We recognize this as a limitation and are exploring options for future text-based interaction.
• Third-party content. Some elements of our site may link to or embed content from third-party services (such as Stripe's payment forms). While we select providers with strong accessibility track records, we cannot guarantee that every third-party element meets the same standards as our own content.
• PDF and document accessibility. If we publish any downloadable documents in the future, we will strive to make them accessible, but older documents may not meet current standards.

4. Assistive Technology Compatibility

Our website has been designed to be compatible with the following assistive technologies:

• Screen readers (including NVDA, JAWS, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Browser zoom (up to 200%)

Our website is designed to work with current versions of major browsers, including Chrome, Firefox, Safari, and Edge.

5. Feedback and Assistance

We welcome feedback on the accessibility of DialAnytime. If you encounter any accessibility barriers, have difficulty using any part of our website or service, or have suggestions for improvement, please contact us:

• Online: Contact page
• Email: support@kingmakeranalytics.com

When reporting an accessibility issue, it is helpful (but not required) to include:

• The page or feature where you encountered the problem
• A description of the difficulty you experienced
• The browser, device, and assistive technology you were using (if applicable)

We take all accessibility feedback seriously and will respond within 5 business days. If a reported issue affects your ability to use the service, we will work to provide an alternative means of access while we address the problem.

6. Ongoing Commitment

Accessibility is an ongoing effort. We are committed to:

• Regularly reviewing our website against WCAG 2.1 AA criteria
• Incorporating accessibility testing into our development process
• Training our team on accessibility best practices
• Addressing reported issues promptly
• Updating this statement as we make improvements